Emergencies: Frequently Asked Questions

Use this page to find answers to frequently asked questions about Emergency services at ARMC. If you cannot find the information you need here, please contact us.

What is considered an emergency?

Dial 9-1-1 for the following emergencies:

  • Chest pain/discomfort that lasts more than a few minutes, or that goes away and comes back. It can feel like uncomfortable pressure, squeezing, fullness or pain.  
  • Pain or discomfort in one or both arms, the back, neck, jaw or stomach.   
  • Shortness of breath with or without chest discomfort.  
  • Breaking out in a cold sweat, nausea or lightheadedness    
  • Sudden numbness or weakness of the face, arm or leg
  • Sudden confusion or trouble understanding
  • Trouble speaking
  • Sudden trouble seeing in one or both eyes
  • Sudden trouble walking
  • Dizziness
  • Loss of balance or coordination
  • Sudden, severe headache
  • Profuse bleeding
  • A change in mental status
  • A fall in which the head is struck
  • You/the person is in a life-threatening condition/situation
  • The medical condition could worsen and become life threatening on the way to the hospital
  • Moving the person could cause further injury
  • You think you/the person might need the skills and/or equipment of Emergency Medical Services personnel (EMTs/Paramedics)
  • Distance or traffic conditions could cause a delay in getting to the hospital

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What injuries/illnesses are best treated at ARMC’s Emergency Department or Emergency Center, or other hospitals’ emergency departments?

  • Patients requiring advanced life support or critical care
  • Patients requiring surgery
  • Patients in labor or more than 20 weeks pregnant with medical problems related to the pregnancy
  • Patients with complex medical conditions
  • Patients with severe chest pain or abdominal pain
  • Patients vomiting blood or with rectal bleeding
  • Patients with psychiatric illness and/or who are in crisis
  • Patients under the influence of alcohol or other substances or showing altered mental status
  • Patients with severe shortness of breath
  • Patients requiring advanced radiology and laboratory testing
  • Patients with traumatic injuries including blunt injuries to the head, neck or torso; deep puncture wounds, multiple bone fractures and other potentially serious injuries to the head, spine or vital organs. These are often injuries resulting from falls, motor vehicle crashes or violent acts. As a Regional Trauma Center, ARMC City Campus is the most appropriate facility in our region for critically ill and injured patients. 

What are the hours of your Emergency Rooms?

  • All of AtlantiCare's Emergency Rooms, including both campuses of ARMC and the Satellite Emergency Room in Hammonton are open 24 hours a day, every day.  

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How can patients get care at the ARMC Emergency Departments?

  • Patients can be walk-ins or be transported by an emergency vehicle. 

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What services does ARMC offer at the Satellite Emergency Department in Hammonton?

  • ARMC’s experienced team provides high quality, basic emergency care, including
  • Basic life support  
  • Basic laboratory services
  • Basic radiology services.
  • Cases that are more appropriately treated in an acute care hospital will be transferred to one.  

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What injuries/illnesses can be treated at ARMC’s Satellite Emergency Department in Hammonton?

  • ARMC’s Satellite Emergency Department will evaluate/treat illnesses and injuries that require immediate, specialized attention. These include:
  • Mild asthma attacks
  • Minor burns
  • Sprains
  • Broken bones
  • Fevers/rashes
  • Cuts
  • Upper respiratory conditions
  • Urinary tract infections
  • Mild allergic reactions
  • Minor musculoskeletal and head injuries
  • Wound care
  • Minor motor vehicle/work injuries
  • Colds
  • Flu
  • Sore throat
  • Ear infections

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What happens if a patient who should have gone to an acute care hospital goes to/is brought to ARMC’s Satellite Emergency Department?

  • ARMC’s Satellite Emergency Department staff will stabilize the patient and arrange transport to the appropriate acute care hospital’s emergency department.
  • Ambulance squads will generally take patients requiring more complex care straight to an acute care hospital. 

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How is ARMC’s Satellite Emergency Department different from the Emergency Department at ARMC Mainland Campus in Pomona and ARMC’s Emergency Center in Atlantic City?

  • The ARMC Mainland Campus Emergency Department and ARMC City Campus Emergency Center, where the Harrah’s Regional Trauma Center is located, can evaluate and treat both the minor illnesses and injuries that the Satellite Emergency Department treats as well as the most critically ill/injured patients. 

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How is ARMC’s Satellite Emergency Department different from AtlantiCare Urgent Care?

  • ARMC’s Satellite Emergency Department, Healthpark at Hammonton Campus can treat more serious illnesses and injuries that don’t require hospitalization. 

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What conditions do Urgent Care Centers treat?

Services Include:

  • Sutures/Stitches
  • Splints
  • X-rays
  • Foreign body removal
  • Prescriptions written

AtlantiCare's Urgent Care Centers also offer treatment for:

  • Sports injuries
  • Sore throats
  • The flu
  • Respiratory infections
  • Earaches
  • Sunburn
  • Insect bites
  • Sprains
  • Deep Cuts
  • Fractures
  • Colds
  • Fevers
  • Migraines
  • Back pain
  • Minor burns  

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If patients/families have questions about what services AtlantiCare provides, what should they do?

  • Call the AtlantiCare Access Center at 1-888-569-1000.
  • The Access Center team of a registered nurse and counselors will return calls made during non-business hours by the next business day.

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