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Work from Home FAQs

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Work from Home

What options do I have for Working At Home?

I only need e-mail!  What can I do?
If you only need e-mail and do not need Microsoft Office or any other AtlantiCare applications, then the web version of Outlook (OWA) may work out better for you.  It has most of the same functionality Outlook has, but works in a web browser.  To access it, just browse to https://mail.atlanticare.org and log in with your AtlantiCare credentials.  

I have been advised to use a Virtual Desktop (VDI) with Office.  How do I use one from home?
When you log into the Access page, at the top you'll see a tab for Desktops.  This tab contains all VDI Desktops you have access to.  If you have been already approved for the Office VDI, then you will see an icon for OFFICE, which contains the Microsoft Office suite including Outlook, Word, Excel, and Teams.  If you do not have this icon, then you have not been approved for that VDI yet and will not be able to use it. 

How do I access my work desktop through Remote Desktop?  I have been set up for remote access already.
When you log into the Access page, there is an icon named "Remote Desktop Connection".  You can launch this icon, and it will prompt you for a computer name.  Enter the name of the work desktop you are attempting to remote into.  If you have not been explicitly told that your work desktop is set up for you to remote into, this will fail.

Skype For Business

What is Skype For Business?

Skype For Business is an application that allows users to communicate and collaborate through text chat, voice calls, video calls, and online meetings.  It may also be used to share what is on your screen, as well as presentations. 

 
Is Skype For Business like the Skype I use at home?
While they both are called Skype and have similar features like messaging and video calling, they are not the same thing.  

 
Can I use Skype For Business to communicate to a person that is on regular Skype?
A Skype For Business user cannot communicate with a Skype user at this time. 
 
How do I sign into Skype For Business?
If you have a Skype For Business application on a computer or mobile device, you need to sign in with the format username@atlanticare.org.  Your username is the same network logon that you use to sign into many of AtlantiCare's systems and is typically has the FirstInitialLastName format.  It is not your e-mail address, which usually follows FirstName.LastName@atlanticare.org format.
 
Do I have a Skype For Business account?
Many users in AtlantiCare are already enabled for Skype For Business.  If you are unsure whether you have an account or are unsure what username you should use, please reach out to the CSC Help Desk at 3-7070 (609-569-7070).
 
I have been invited to a Skype For Business meeting.  Do I need a Skype For Business account to join a meeting?
You may join a Skype For Business meeting without a Skype account. To do so, please follow the instructions on the document
 
How do I create a Skype for Business meeting?
First, to create a meeting you do need to make sure you do have a Skype For Business account. 
  • If you have a virtual desktop with Microsoft Office suite or have a laptop with VPN, then you can create an Outlook meeting like normal and then click the Skype Meeting button on the top ribbon bar.
  • If you do not have a virtual desktop or laptop with VPN, please follow the instructions in this document
I am getting error messages while attempting to create or joining a Skype For Business meeting
Currently there are limitations with Outlook and Skype if you are using the Outlook icon in Citrix.  Your best bet is to use the web version of Outlook (OWA) to join a Skype meeting from home.  For scheduling meetings from home, please follow the instructions at Scheduling a meeting without Outlook or Skype for Business. If you are still having issues, please reach out to the CSC Help Desk at 3-7070 (609-569-7070). 

 
I can't log into Skype For Business on my iPad or iPhone
Currently there is a known issue with logging into Skype For Business with Apple iOS and MacOS devices.  Please open a ticket with the CSC Help Desk at 3-7070 (609-569-7070) to work around this issue.


 

I have access to Skype for Business through AtlantiCare Access, do I need anything extra if I am using my personal computer?
Yes, we recommend that you install the latest version of the HDX RealTime Media Engine application from Citrix. This will greatly improve your experience when using Skype for Business through AtlantiCare Access.
 
When presenting from home through Skype, my presentation or webcam drops with a message of "Network issues".
At times, there may be high load on video conferencing systems due to the number of people working from home. If this is the first time it has happened, close and rejoin the meeting.
 
I cannot hear any audio in Skype meetings
  • Windows computer: Ensure that your computer has the audio enabled. In the system tray (bottom right corner), look for the Speaker icon. Click it and verify your audio is not muted and volume set loud enough to hear the audio.
  • Mac: Click on the Apple menu and select System Preferences. Click on the Sound pane. Select the Output tab, and choose Internal Speakers. Verify the Mute box is not checked, and that the volume is set high enough to hear audio.
I am hearing an echo of myself in a Skype meeting
If you hear yourself echoing, one of the other users may be using their laptop speakers and webcam microphone. If they have headphones or a headset that they can use, that will eliminate the echo. Their computer also may or may not have echo reduction settings in the sound settings of their computer.

 

Microsoft Live Event (virtual Town Hall meetings)

What is Microsoft Teams Live Events?
Microsoft Teams Live Events is a system that allows organizations to broadcast video or meeting content to large audiences.  

How do I join a Microsoft Teams Live Event?

  • Desktop/Laptop: Click on the link or enter the URL in a web browser.  If prompted to use Teams app, click "Watch on the web instead".  Then click "Join Anonymously"
  • On an Android or iOS mobile device, you will need to download and install the Microsoft Teams app prior to the start of the meeting.  These are available on their respective stores, or through these links below:

Once installed, you may click on the link, or enter the URL in a web browser to join the Live Event.  It should open the Teams app.

How do I ask a question in the Q&A?
Microsoft Teams may default to opening the Q&A panel on the right side of the screen.  If you do not see it, you'll need to click the icon with a Question Mark inside a bubble, to the right of the "Leave" button.

Why is my question not appearing in the Q&A?
Questions can be moderated by the organizers of the Live Event.  The moderators may choose to publish specific questions at a certain time, or not publish them. 

I missed the Live Event!  Can I still watch a recording of it?
Some Live Events are recorded and available after the event is over.  If the recording is enabled, you may click the link that was originally sent to you and watch a playback of the Live Event.  Also during the Live Event, you can use the playback bar at the bottom of the screen to rewind like a DVR!

I cannot hear any audio in the Live event

  • Windows computer: Ensure that your computer has the audio enabled.  In the system tray (bottom right corner), look for the Speaker icon.  Click it and verify your audio is not muted and volume set loud enough to hear the audio.
  • Mac: Click on the Apple menu and select System Preferences.  Click on the Sound pane.  Select the Output tab, and choose Internal Speakers.  Verify the Mute box is not checked, and that the volume is set high enough to hear audio.